Privacy Policy

1. Introduction

Welcome to T4Carrier This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our mobile driver app.

2. Information We Collect

2.1. Information You Provide

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the App or otherwise when you contact us. The personal information that we collect depends on the context of your interactions with us and the App, the choices you make and the products and features you use. The personal information we collect may include the following: All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.

2.2. Information We Collect Automatically

In Short: We collect information regarding your geolocation, mobile device, push notifications, when you use our App.

If you use our App, we also collect the following information:

• Geolocation Information. We may request access or permission to and track location-based information from your mobile device, either continuously or while you are using our App, to provide certain location-based services. If you wish to change our access or permissions, you may do so in your device's settings.
• Mobile Device Access. We may request access or permission to certain features from your mobile device, including your mobile device's camera, storage, and other features. If you wish to change our access or permissions, you may do so in your device's settings.
• Push Notifications. We may request to send you push notifications regarding your account or certain features of the App. If you wish to opt-out from receiving these types of communications, you may turn them off in your device's settings.

This information is primarily needed to maintain the security and operation of our App, for troubleshooting and for our internal analytics and reporting purposes.

3. How We Use Your Information

At T4Carrier, we use the information we collect for the following purposes:

3.1. To Provide Our Services

We use your information to facilitate and enhance the services we offer, including:

• Connecting drivers and customers for ride bookings.
• Processing payments and managing transaction history.
• Providing customer support and addressing user inquiries.

3.2. To Improve Our Services

We are committed to enhancing the functionality and user experience of our app. To achieve this, we use data analytics to:

• Analyze user behavior and preferences to make informed product improvements.
• Identify areas for optimization, such as route planning and service reliability.
• Ensure the safety and security of our users during rides.

3.3. For Safety and Security

Your safety is a top priority for us. We use your information to:

• Verify the identity of drivers and customers to enhance trust and safety within our community.
• Monitor rides in real-time to respond to any potential safety concerns or issues.
• Implement safety features and protocols, such as sharing ride details with trusted contacts.

3.4. To Communicate with You

We may send you notifications, updates, and promotional communications to:

• Inform you of important service-related information, such as ride confirmations or payment receipts.
• Provide updates on new features, promotions, and offers tailored to your preferences.
• Seek your feedback to improve our services.

4. Information Sharing

At T4Carrier, we take your privacy seriously, and we share your information only as necessary for the following purposes:

4.1. Drivers and Customers

Your information, such as your name and location, is shared with drivers and customers to:

• Facilitate ride bookings and provide necessary details for a smooth and safe ride experience.
• Enable drivers and customers to communicate during the course of a ride, including sharing location information.

4.2. Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Processing payments securely and efficiently.
• Providing customer support and resolving user inquiries and issues.
• Enhancing the functionality and security of our app.

4.3. Legal Compliance

We may disclose your information to comply with legal obligations, protect our rights, and safeguard the safety and security of our community, including:

• Responding to legal requests and government inquiries.
• Enforcing our terms of service and policies.
• Investigating and preventing fraudulent or unlawful activities.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Security

Your privacy and data security are of utmost importance to us at T4Carrier. We employ comprehensive security measures to protect your personal information, including:

5.1. Encryption

We use industry-standard encryption protocols to safeguard data during transmission and storage. This ensures that your sensitive information, such as payment details, remains confidential.

5.2. Access Controls

Access to your personal information is restricted to authorized personnel who require it for specific purposes, such as customer support or troubleshooting.

5.3. Regular Audits

We conduct regular security audits and assessments to identify and address potential vulnerabilities, ensuring the ongoing protection of your data.

5.4. Data Minimization

We only collect and retain the data necessary to provide our services. Unnecessary or sensitive information is not stored beyond its usefulness.

5.5. User Awareness

Our employees and partners are trained to uphold strict privacy and security standards, and they are regularly reminded of the importance of maintaining the confidentiality of user data.

While we implement robust security measures, it's important to note that no method of data transmission over the internet or storage is entirely foolproof. However, we are committed to continually improving and maintaining the security of your information.

6. Your Choices

We believe in giving you control over your personal information. Here are some ways you can manage and control the information you share with us:

6.1. Account Information

You can review and update your account information at any time. This may include your name, contact details, and payment information. Access these options in the app settings.

6.2. Location Settings

We rely on location information for ride bookings and navigation. You can enable or disable location services through your device settings. However, please note that disabling location services may limit certain app functionalities.

6.3. Marketing Communications

If you prefer not to receive promotional emails or notifications from us, you can opt out by adjusting your preferences in your account settings. However, you will still receive essential service-related communications.

6.4. Data Deletion

If you decide to no longer use T4Carrier, you can request the deletion of your account and associated data. Please contact us at ramon@tech4tms.com to initiate this process. However, please note that some data may be retained for legal or operational reasons.

We respect your choices regarding your data and strive to make it easy for you to exercise your privacy preferences. If you have specific requests or questions, feel free to contact our support team at any time.

7. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at ramon@tech4tms.com.

8. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting a notice in the app or through other means.